Help Desk — Prathomik EduOS Super Admin

Open

↑ 4 since yesterday

In Progress

Being handled

Resolved Today

↑ 3 vs avg

Avg. Response

2.4 h

↓ 30 min vs last week

CSAT Score

4.6 /5

↑ 0.2

#HD-2041

Greenfield HS

Open Critical

Admin locked out — password reset not working

—

12 min ago

#HD-2040

Sunrise International

Open High

Fee receipts showing wrong amount after tax update

Hanif R.

28 min ago

#HD-2039

Dhaka Model School

Open High

Result marksheet PDF not generating

—

1 h ago

#HD-2038

CTG Royal Academy

Open Normal

Student import CSV failing on row 147

Sumaiya T.

1.5 h ago

#HD-2037

National Prep

Open High

SMS notifications not sending after plan upgrade

Hanif R.

2 h ago

#HD-2036

BN Junior Academy

Open Critical

Custom domain SSL showing invalid cert

—

2.5 h ago

#HD-2035

Rajshahi English

Open Critical

Online exam timer not working during live exam

Sumaiya T.

3 h ago

#HD-2034

Khulna Scholars

Open Normal

Attendance report dates shifted by 1 day (timezone?)

Hanif R.

4 h ago

#HD-2033

Bogura Model

Open Low

How to configure bKash fee collection?

—

5 h ago

#HD-2032

Mymensingh Gym.

Open Normal

Teacher cannot mark attendance for section B

Sumaiya T.

6 h ago

#HD-2031

Sylhet Pioneer

Open Normal

Parent portal not showing child's fees

—

7 h ago

#HD-2030

Comilla Cadet

Open Low

Need to bulk delete 2022 batch students

Hanif R.

8 h ago