🎧 How can we help you?
Our support team is available Saturday–Thursday, 9 AM – 6 PM. Average response time under 2 hours for Standard plan.
2
Open Tickets
1.8h
Avg Response
98%
Satisfaction
Support Online
Sat–Thu · 9:00 AM – 6:00 PM
Response within 2 hours
Response within 2 hours
Submit a Ticket
Describe your issue and our team will respond via email. Best for detailed problems.
Recommended
Live Chat
Chat with a support agent in real time. Available during business hours.
Online Now
Phone Support
Call our dedicated school helpline. Pro plan customers get a priority queue.
+880 1800 EDUOS
🎫 Submit New Support Ticket
Please be as detailed as possible — it helps us resolve faster.
Click to attach or drag & drop
PNG, JPG, PDF up to 10 MB
📋 My Tickets
Track status of your submitted support requests
2 Open
5 Total
#TKT-2108
Students not loading in Class IX attendance module
In ProgressUpdated 4h ago
#TKT-2094
How to bulk import student data from Excel?
Open1 day ago
#TKT-2071
Fee report not generating correct totals for partial payments
Resolved12 Feb
#TKT-2044
Add ability to export notices as PDF
Closed5 Feb
#TKT-2010
SMS not delivered to bKash-registered numbers
Resolved21 Jan
⏱ Response Times (Standard Plan)
🔴 CriticalUnder 4 hours24/7
🟡 HighUnder 8 hoursBusiness hrs
🔵 Medium1 business dayBusiness hrs
⚪ Low3 business daysBusiness hrs
Upgrade to Pro Plan for 2-hour SLA on all priority levels.
❓ Frequently Asked Questions
Go to User Management → Students, find the student, click ⋯ and select "Reset Password". They'll receive an SMS with their new temporary password.
Yes. Go to Students → Import and download the Excel template. Fill it out and re-upload. The system will validate each row before importing.
Check your SMS credit balance under Billing. Also verify that the mobile numbers in student/parent profiles are correct 11-digit Bangladeshi numbers (01XXXXXXXXX format).
Go to Academic Year and click "Create New Year". You can then run the Student Promotion wizard to move students to the next class automatically.
Yes. Parents can log in at your-school.prathomik.edu.bd using their registered phone number. Results are visible after you publish them from the Exam module.